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Account/Wallet Status

Active
Normal operations, deposits and bets allowed
  • Deposits allowed
  • Withdrawals require identity verification
  • Bets allowed
  • Transaction limits apply
Verified
Active account with KYC verification completed
Suspended
All transactions blocked, temporary restriction
  • Deposits blocked
  • Withdrawals blocked
  • Bets blocked
  • Can be unsuspended after investigation
Closed
Permanent closure, no transactions allowed
  • Deposits blocked
  • Withdrawals blocked
  • Bets blocked
  • Can not be reopened
Self-Excluded
Player-requested restriction, account access and transactions blocked
  • Deposits blocked
  • Withdrawals blocked
  • Bets blocked
  • Cannot be reversed before expiry

Note: Statuses can be applied at the account level or directly to your wallet (each account has a single wallet). When set, a wallet-level status overrides the account-level status.