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Account/Wallet Status

Active
Normal operations, deposits and bets allowed
  • Deposits allowed
  • Withdrawals require KYC verification
  • Bets allowed
  • Transaction limits apply
Verified
Active account with KYC verification completed
Suspended
All transactions blocked, temporary restriction
  • Deposits blocked
  • Withdrawals blocked
  • Bets blocked
  • Can be unsuspended after investigation
Closed
Permanent closure, no transactions allowed
  • Deposits blocked
  • Withdrawals blocked
  • Bets blocked
  • Can not be reopened

Note: Account statuses can be applied at the account level (affecting all wallets) or at the wallet level (specific to a currency). Wallet-level statuses override account-level statuses when set.